Terms and Conditions – Mutaasa.com

Introduction

Welcome to Mutaasa.com, Uganda’s trusted online store for quality electronics, accessories, and more. This website is owned and operated by Datacove Ltd, a registered company in Uganda.

These Terms and Conditions govern your access to and use of our website, services, and purchases made through mutaasa.com. By visiting our site, creating an account, or placing an order, you agree to comply with these terms. If you do not agree, please discontinue use of our platform.

Definitions

“We”, “Us”, “Our” – refer to Mutaasa.com, owned and managed by Datacove Ltd.
“You”, “Your” – refers to the customer, user, or visitor of our website.
“Platform” – means the Mutaasa.com website (https://mutaasa.com).
“Seller” – refers to Datacove Ltd or authorized third-party vendors listing products on Mutaasa.com.

1. Eligibility

To shop on Mutaasa.com, you must:

Be at least 18 years old or have parental/guardian consent.
Provide accurate billing, delivery, and contact information.
Comply with all applicable Ugandan laws and regulations.

2. Products and Pricing

All prices are listed in Ugandan Shillings (UGX) and include VAT unless stated otherwise.
We strive for accuracy, but errors in product descriptions, availability, or pricing may occur.
We reserve the right to:
- Correct product or pricing errors.
- Cancel or reject any order placed with incorrect details.

3. Orders and Payment

When you place an order, you make an offer to purchase the product. Orders are subject to availability and confirmation.

We accept the following secure payment options:

Mobile Money (MTN, Airtel)
Debit/Credit Cards (via trusted gateways)
Bank Transfer
Cash on Delivery (available in select locations)

We may decline or cancel orders at our discretion (e.g., due to stock unavailability, suspicious activity, or incorrect pricing).

4. Delivery

Standard delivery within Kampala: 1–3 business days.
Other regions: up to 7 business days.
A valid delivery address and active phone number must be provided.
In case of delays, our team will notify you and arrange alternatives.

5. Returns and Refunds

We want you to shop with confidence. Returns are accepted if:

Initiated within 7 days of receiving the order.
The item is unused, in its original packaging, and in resellable condition.
Exemptions: earphones, opened software, consumables (like batteries), or hygiene-sensitive items.

Refunds will be issued via the original payment method or store credit, depending on the case.
See our Return Policy for details.

6. Warranty

Some products include a manufacturer’s or supplier’s warranty.
Warranty coverage and duration vary per item.
Proof of purchase is required for claims.

7. Intellectual Property

All content on Mutaasa.com (logos, product images, graphics, descriptions, etc.) is the property of Datacove Ltd or licensed partners.
Users may not copy, distribute, or reproduce site content without prior written consent.

8. User Responsibilities

By using Mutaasa.com, you agree not to:

Engage in fraudulent or illegal activities.
Violate intellectual property rights.
Disrupt the site’s security or functionality.

9. Liability and Indemnity

Mutaasa.com is not responsible for indirect or incidental damages resulting from your use of the site.
We are not liable for delays beyond our control (e.g., strikes, natural disasters, or network issues).
You agree to indemnify Datacove Ltd against claims, losses, or disputes related to your use of the platform.

10. Third-Party Sellers

Some products may be sold by authorized third-party vendors.
In such cases, Mutaasa.com provides the marketplace while fulfillment and warranty remain the responsibility of the seller.

11. Changes to Terms

We may update these Terms and Conditions as needed. Updates will be posted here with a revised effective date. Continued use of the platform implies acceptance of the updated terms.

12. Governing Law

These Terms shall be governed and interpreted under the laws of the Republic of Uganda.

13. Contact Information

For support or inquiries, please contact us:

Mutaasa.com – Powered by Datacove Ltd
📧 Email: support@mutaasa.com
📞 Phone: +256 774 476380
🏢 Address: Kampala Plaza, Basement Floor, Room B3