Effective Date: 14th September 2025
Last Updated: 14th September 2025

At Mutaasa.com, operated by DataCove Uganda Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, shop with us, or interact with our services.

By using https://mutaasa.com, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Full name
Phone number
Email address
Billing and delivery address

b) Payment Information

Mobile Money (MTN, Airtel) details
Card payment details (processed via secure gateways – we never store card numbers)
Bank transfer confirmations

c) Account Information

Username and password (if you create an account)
Order history

d) Technical & Usage Information

IP address and browser type
Pages visited, products viewed, and time spent on site
Cookies and similar technologies

e) Communication Information

Customer service queries
WhatsApp, phone, or email conversations with our team

2. How We Use Your Information

We use your data to:

Process orders and deliver products
Confirm payments and send invoices/receipts
Provide customer support and resolve issues
Send order updates, promotions, and offers (optional – you can unsubscribe anytime)
Improve our website and shopping experience
Detect fraud and comply with Ugandan law

3. Sharing of Information

We value your trust. We never sell or rent your personal information.
We only share your information when necessary:

Delivery Partners: To deliver your orders
Payment Providers: MTN, Airtel, banks, and card gateways to process transactions
IT & Service Providers: Website hosting, analytics, or SMS/email providers
Legal Authorities: If required by Ugandan law, court order, or regulation

4. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences (like cart items)
Track website performance and analytics
Personalize your shopping experience

You can disable cookies in your browser settings, but some site features may not function properly.

5. Data Security

We implement industry-standard security measures to protect your data, including:

SSL (Secure Socket Layer) encryption on all transactions
Secure servers hosted with reputable providers
Limited employee access to sensitive information

While no system is 100% secure, we continuously review and upgrade our security.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Update or correct inaccurate information
Request deletion of your data (unless required for transactions or legal reasons)
Opt out of promotional marketing at any time

7. Children’s Privacy

Our services are for adults 18 years and older.
We do not knowingly collect data from children under 18. If we discover such data, we will delete it immediately.

8. Third-Party Links

Our site may link to third-party websites (e.g., payment gateways, social media).
We are not responsible for their privacy practices or content. Please review their policies separately.

9. Data Retention

We keep your personal information only as long as necessary for:

Completing your order
Legal, accounting, or tax obligations
Customer support or warranty claims

When no longer needed, your data will be securely deleted.

10. International Data Transfers

Although Mutaasa.com is based in Uganda, some service providers (e.g., hosting, analytics) may process data outside Uganda. In such cases, we ensure they comply with data protection best practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date at the top.

12. Contact Us

For questions, requests, or concerns regarding your privacy, please contact us:

📍 Mutaasa.com – Powered by DataCove Uganda Ltd
🏢 Kampala Plaza, Basement Floor – Room B3, Kampala, Uganda
📞 +256 774 476380 / +256 200 910444
✉️ support@mutaasa.com
🌐 https://mutaasa.com

Privacy Policy